Error code Description Action
242.21 Media feeder motor stall in tray 2.
1 POR the printer.
2 Open the media trays and make sure there are
no obstructions on the media path.
3 Check the following:
• Make sure the size of the media loaded is
within specifications.
• Make sure the tray guides are not set too
tight.
• Make sure the tray is not overfilled.
4 If only one option is installed, re‑seat the option
tray. If there are multiple options installed, swap
the current option with another matching media
tray to determine the source of the error.
If the error persists, then perform the following
service checks:
• For 250/550‑sheet trays—go to “250/550-
sheet media tray option jam service check”
on page 176
• For HCIT—go to “HCIT jam service check” on
page 178
242.22 Media feeder motor pick motor under‑speed in tray
2.
242.24 Media feeder motor stalled on the last pick attempt
in tray 2.
242.32 Tray 2 not ready
1 POR the printer.
2 Open the media trays and make sure there are
no obstructions on the media path.
3 Check the following:
• Make sure the size of the media loaded is
within specifications.
• Make sure the tray guides are not set too
tight.
• Make sure the tray is not overfilled.
4 If only one option is installed, re‑seat the option
tray. If there are multiple options installed, swap
the current option with another matching media
tray to determine the source of the error.
If the error persists, then perform the following
service checks:
• For 250/550‑sheet trays—go to “250/550-
sheet media tray option jam service check”
on page 176
• For HCIT—go to “HCIT jam service check” on
page 178
242.33 The media tray was pulled during the media pick
process.
7463
Diagnostic information
166
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