Error code Description Action
242.41 Media feeder motor stall in tray 2
1 POR the printer.
2 Open the media trays and make sure there are
no obstructions on the media path.
3 Check the following:
• Make sure the size of the media loaded is
within specifications.
• Make sure the tray guides are not set too
tight.
• Make sure the tray is not overfilled.
4 If only one option is installed, re‑seat the option
tray. If there are multiple options installed, swap
the current option with another matching media
tray to determine the source of the error.
If the error persists, then perform the following
service checks:
• For 250/550‑sheet trays—go to “250/550-
sheet media tray option jam service check”
on page 176
• For HCIT—go to “HCIT jam service check” on
page 178
242.42 Media feeder motor under‑speed in tray 2
242.43 Media feeder motor did not reach the required speed
242.44 Separator pass through motor stall in tray 2
242.45 Separator pass through motor under‑speed in tray 2
242.46 Separator pass through motor did not reach the
required speed.
243.01 Media remains detected by the tray 3 sensor (pass
through) after power on.
1 POR the printer.
2 Open the media trays and make sure there are
no obstructions on the media path.
3 Check the following:
• Make sure the size of the media loaded is
within specifications.
• Make sure the tray guides are not set too
tight.
• Make sure the tray is not overfilled.
4 If only one option is installed, re‑seat the option
tray. If there are multiple options installed, swap
the current option with another matching media
tray to determine the source of the error.
If the error persists, then perform the following
service checks:
• For 250/550‑sheet trays—go to “250/550-
sheet media tray option jam service check”
on page 176
• For HCIT—go to “HCIT jam service check” on
page 178
243.02 The media is late reaching the sensor (input) when
feeding from tray 3.
243.03 The media fed from tray 4 did not reach the tray 3
sensor (pass through).
243.06 Failure to feed from tray 3—media remains in tray 3
243.07 The media while feeding from tray 4, remains
detected by the tray 3 sensor (pass through).
243.09 Tray 3 pick motor lost encoder error
7463
Diagnostic information
167
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