Sensor (input) static jam service check
Action Yes No
Step 1
Remove any prestaged or jammed media.
Does the problem remain?
Go to step 2. Problem is solved.
Step 2
Check the sensor (input) for proper operation.
a Enter the diagnostic mode.
b Select Base sensor test.
c Observe the line item “input.”
Does the display on the operator panel change every time the
sensing area of the above sensor is interrupted or blocked?
Go to step 4. Go to step 3.
Step 3
Check the above sensor for proper connection. If necessary,
replace the connection or the sensor. See
“Sensor (input)
removal ” on page 296.
Does the problem remain?
Go to step 4. Problem is solved.
Step 4
Perform a print test.
Does the problem remain?
Contact next level of
support.
Problem is solved.
Printhead laser start failure service check
Action Yes No
Step 1
Remove all media present in the media path.
Does the problem remain?
Go to step 2. Problem is solved.
Step 2
Connect the cables on the printhead properly.
Does the problem remain?
Go to step 3. Problem is solved.
Step 3
Connect the cables on the system card.
Does the problem remain?
Go to step 4. Problem is solved.
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Diagnostic information
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