Appendix
A.5 Service & Support
SIMATIC RF200
350 System Manual, 07/2015, J31069-D0227-U001-A9-7618
Service & Support
Technical Support
You can reach technical support for all PD projects as follows:
● Phone: + 49 (0) 911 895 7222
● Fax: + 49 (0) 911 895 7223
● E-mail (mailto:support.automation@siemens.com
)
● Internet: Web form for Support Request
(https://support.industry.siemens.com/My/ww/en/requests
)
If you have any further questions on the use of our products, please contact one of our
representatives at your local Siemens office.
The addresses are found on the following pages:
● On the Internet (http://w3.siemens.com/aspa_app
)
● In Catalog CA 01
● In the catalog ID 10 specially for Industrial Identification Systems
Service & Support for Process Industries and Drives
On the Internet, on the Support home page (https://support.industry.siemens.com/cs/de/en/)
of Process Industries and Drives (PD), you will find various services.
There you will find the following information, for example:
● Our newsletter containing up-to-date information on your products.
● Relevant documentation for your application, which you can access via the search
function in "Product Support".
● A forum for global information exchange by users and specialists.
● Your local contact for PD.
● Information about on-site service, repairs, and spare parts. Much more can be found
under "Our service offer".
For general information about our identification systems, visit RFID homepage
(http://w3.siemens.com/mcms/identification-systems/
).
Online catalog and ordering system
The online catalog and the online ordering system can also be found on the Industry Mall
Homepage (https://mall.industry.siemens.com
).