Canon imageCLASS MF273dw

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Customer Support (Canada)

If you cannot solve a problem by referring to the information in this chapter, for the fastest resolution, please

efer to available support materials (including the Knowledgebase FAQs and How to Video material) for your

product at www.canon.ca/support.

Troubleshooting

582

Main Page

Table of Contents2
About the Machine11
Supported Functions12
System Manager ID and PIN14
Measures to Prevent Unauthorized Access15
Names of Parts and Their Functions17
Front Side18
Rear Side20
Interior21
Operation Panel22
Feeder27
Paper Drawer28
Usable Paper29
Precautions When Handling Paper32
Specifications33
Basic Specifications34
Feeder Specifications37
Print Specifications38
Scan Specifications39
Fax Specifications40
Network Specifications41
Security and Management Function Specifications42
Supported Environment45
Recommended Functions46
Digitizing Documents47
Cost Savings48
Making Operations more Efficient49
Setting up51
Configuring the Default Settings (Setup Guide) (Touch Panel Model)53
Configuring the Default Settings (Setup Guide) (5 Lines LCD Model)56
Setting up the Network59
Selecting Wired or Wireless LAN61
Connecting to a Wired LAN63
Connecting to a Wireless LAN64
Connecting to a Wireless LAN by Using the Router Button (Push Button Mode)67
Connecting to a Wireless LAN by Entering a PIN Code (WPS PIN Code Mode)69
Connecting to a Wireless LAN by Searching for a Router (Access Point Setup Method)72
Connecting to a Wireless LAN by Setting the Details (Manual Setup Method)75
Setting Ipv4 Addresses80
Setting Ipv6 Addresses84
Configuring Your Machine for Your Network Environment86
Manually Configuring the Ethernet Settings87
Configuring DNS88
Configuring SMB91
Configuring WINS92
Configuring SNMP93
Configuring SNTP96
Checking the Network Status and Settings98
Configuring the Fax Settings (Fax Setup Guide) (Touch Panel Model)104
Installing Software and Drivers to the Computer108
Basic Operations111
Turning on and off the Machine112
Turning on the Machine113
Turning off the Machine114
Restarting the Machine115
Reducing Power Consumption (Sleep Mode)116
Using the Operation Panel118
Screens Displayed on the Operation Panel119
Screens Displayed on the Operation Panel122
Screens Displayed on the Operation Panel125
How to Operate the Operation Panel (Touch Panel Model)127
How to Operate the Operation Panel (5 Lines LCD Model)129
Entering Characters131
Customizing the [Home] Screen135
Logging in to the Machine137
Placing Originals139
Loading Paper142
Loading Paper in the Paper Drawer143
Preparations and Orientation for Loading Envelopes145
Orientation for Loading Paper with a Logo147
Specifying the Paper Size and Type149
Setting the Paper Size and Type for the Paper Drawer150
Registering Non-Standard Size Paper (Custom Paper)154
Hiding Unused Paper Sizes156
Registering Destinations (Address Book) (Touch Panel Model)158
Address Book Function (Touch Panel Model)159
Registering Destinations to the Address Book (Operation Panel) (Touch Panel Model)161
Registering Groups to the Address Book (Operation Panel) (Touch Panel Model)163
Editing and Deleting Destinations in the Address Book (Operation Panel) (Touch Panel Model)165
Registering Destinations to the Address Book (Remote UI) (Touch Panel Model)166
Registering Groups to the Address Book (Remote UI) (Touch Panel Model)168
Specifying Destinations (Touch Panel Model)170
Specifying Destinations (Address Book) (Touch Panel Model)171
Specifying Destinations (Direct Input) (Touch Panel Model)173
Specifying Destinations (TX Job Log) (Touch Panel Model)174
To Change the Default Settings175
Changing the Default Settings176
Adjusting the Sound Volume (Touch Panel Model)178
Adjusting the Volume (Touch Panel Model)179
[Volume Settings] Screen (Touch Panel Model)182
Printing184
Printing Preparations185
Preparing to Print from a Computer186
Configuring a Printer Port (Windows)187
Setting up a Print Server190
Preparations for Using Universal Print193
Registering the Machine to Cloud Service194
Registering the Machine to the Computer197
Printing from a Computer198
Registering Non-Standard Size Paper to the Computer (Custom Size)201
Printing with Universal Print203
Canceling Printing204
Viewing the Print Job Status and Log207
Scanning210
Preparing to Save Scanned Data to a Computer211
Scanning (Saving to a Computer)213
Scanning Using the Shortcut Key216
Scanning from a Computer220
Starting MF Scan Utility223
Canceling Scanning224
Checking the Save Status and Log of Scanned Data (Touch Panel Model)226
Faxing228
Preparing to Send and Receive Faxes229
Preparing to Send Faxes from a Computer230
Changing Fax RX Mode and Setting the Action When Receiving a Fax232
Changing the Fax Number and Unit Name234
Forwarding Faxes and Configuring the Backup Settings235
Auto Forwarding and Backing up Received Faxes236
Sending Faxes238
Sending a Fax after a Phone Conversation (Manual Sending)240
Sending Faxes from a Computer (PC Faxing)242
Securely Sending PC Faxes245
Fax Original Scan Settings246
Receiving Faxes247
Receiving Faxes Via Telephone (Remote RX)248
Changing the Print Settings for Received Faxes249
Canceling Fax Sending251
Checking the Status and Log for Sent and Received Faxes252
Copying255
Copy Operations256
Additional Copying Features (Touch Panel Model)260
Additional Copying Features (5 Lines LCD Model)266
Using Paper Save Copy272
Copying both Sides of ID Cards Onto One Sheet276
Copying Multiple Passports Onto One Sheet280
Canceling Copy Operations284
Checking the Copy Status286
Linking with Mobile Devices289
Preparations for Linking with Mobile Devices290
Preparations for Direct Connection291
Preparations for Using Airprint294
Connecting a Mobile Device to the Machine297
Connecting a Mobile Device Via Wireless LAN Router (LAN Connection)298
Connecting a Mobile Device Directly to the Machine (Direct Connection)299
Using a Dedicated Application to Print and Scan (Canon PRINT Business)302
Using Airprint Application to Print and Scan Data and Send Faxes303
Printing from an Android Device307
Printing from Chromebook or Other Device with Chrome os308
Security310
Setting the Department ID and PIN for the Administrator311
Protecting the Network313
Setting the Firewall314
Changing the Port Number317
Using a Proxy318
Using TLS320
Using IEEE 802.1X322
Managing and Verifying a Key and Certificate324
Generating a Key and Certificate325
Generating a Key and Certificate Signing Request (CSR) and Obtaining and Registering a Certificate327
Registering a Key and Certificate or CA Certificate Obtained from an Issuing Authority330
Verifying a Received Certificate with OCSP332
Preventing Sending Data by Mistake and Leaking Information333
Limiting Available Destinations334
Confirming the Destination before Sending336
Restricting Fax Sending338
Restricting Printing (Touch Panel Model)340
Saving Received Documents in the Machine (Memory Lock) (Touch Panel Model)341
Preventing Unauthorized Use344
Restricting Address Book Registration and Editing (Touch Panel Model)345
Restricting Use of Remote UI347
Restricting Use from a Mobile Device350
Preventing Connection to Computer Via USB Port351
Configuring LPD, RAW, or WSD352
Disabling HTTP Communication354
Managing the Machine356
Setting the Date and Time357
Managing the Machine from a Computer (Remote UI)358
Starting Remote UI359
Portal Page of Remote UI361
Checking Usage and Logs with Remote UI363
Monitoring the Usage365
Checking the Number of Printed Pages (Check Counter)366
Printing and Viewing Reports and Lists368
Changing the Report and List Print Settings371
Importing and Exporting the Address Book (Touch Panel Model)373
Updating the Firmware (Touch Panel Model)375
Updating the Firmware (5 Lines LCD Model)378
Initializing the Settings and Data381
Settings Menu Items386
[Preferences]387
[Display Settings]389
[Timer/Energy Settings]393
[Network]396
[Wireless LAN Settings]401
[TCP/IP Settings]403
[External Interface]410
[Accessibility]411
[Volume Settings] (Touch Panel Model)413
[Adjustment/Maintenance]416
[Adjust Image Quality]417
[Special Processing]418
[Maintenance]423
[Function Settings]424
[Common]425
[Paper Feed Settings]426
[Print Settings]427
[Scan Settings]428
[Generate File]429
[Copy]430
[Printer]432
[Printer Settings]433
[PDL Selection (Plug and Play)] (Touch Panel Model)439
[Send]440
[Common Settings] (Touch Panel Model)441
[Scan and Send Settings]443
[Fax Settings] (Touch Panel Model)445
[Receive/Forward] (Touch Panel Model)450
[Common Settings] (Touch Panel Model)451
[Fax Settings] (Touch Panel Model)453
[Set Destination] (Touch Panel Model)457
[Management Settings]458
[User Management]460
[Device Management]461
[Remote UI Settings/Update Firmware]464
[Remote UI Settings]465
[Data Management]466
[Security Settings]467
[Authentication/Password Settings]468
Maintenance470
Cleaning the Machine472
Cleaning the Surface of the Machine473
Cleaning the Platen Glass474
Cleaning the Feeder475
Cleaning the Fixing Assembly477
Cleaning the Drum478
Replacing Consumables479
Replacing the Toner Cartridge480
Checking the Remaining Amount of Consumables486
List of Consumables487
Adjusting the Print Density489
Moving the Machine491
Troubleshooting495
Paper Jams496
Paper Jams in the Paper Drawer, Output Tray, and Rear Side498
Paper Jams in the Feeder502
Paper Jams that Occur Repeatedly503
Problems with Printing Results505
Toner Smudges and Splatters Appear507
Streaks Appear509
Printing Is Uneven511
Printed Paper Is Blank513
Smudge Marks Appear on the Edge of Printouts514
Text or Images Are Blurry515
Printouts Have Ghost Images517
Printouts Are Faded519
The Edge of the Page Is Not Printed521
The Background Is Generally Dark522
White Spots Appear523
Smudge Marks Appear on the Back Side of Printouts525
Printouts Are Skewed526
The Printed Barcode Cannot be Scanned527
Paper and Paper Feeding Problems528
Paper Creases529
Paper Curls530
Paper Is Not Fed or Two or more Sheets Are Fed Together531
Printed Paper Sticks Together532
Setting up533
The Machine Connected Via WSD Port Is Not Displayed During Driver Installation534
Cannot Connect to Wireless LAN535
Network536
Cannot Switch to Wireless LAN537
Cannot Find the Print Server to Connect to539
Cannot Connect to a Shared Printer540
Cannot Find the IP Address of the Machine541
Airprint Does Not Work542
Printing and Copying543
Cannot Print or Copy544
Cannot Print (Wireless LAN)545
Cannot Print (Wired LAN)547
Cannot Print (USB Connection)549
Cannot Print (Via Print Server)550
Printing Is Slow551
Scanning552
Cannot Save Scanned Data to a Computer553
Faxing and Using the Telephone555
Cannot Send a Fax556
Cannot Receive a Fax558
Machine Does Not Automatically Switch between Telephone and Fax560
Cannot Send or Receive a Fax Via Optical Line561
Cannot Send a Fax to an International Destination562
Other Party's Telephone or Fax Number Is Not Displayed563
Management Functions and Environment Settings564
Cannot Access Remote UI565
Changing the Time until Sleep Mode566
Lost Department ID or PIN for the Administrator567
Checking the Items that Can be Configured on the Machine and Their Settings568
A Message Appears569
An Error Code Is Displayed584
If the Problem Persists590
Appendix593
Manuals of the Machine594
Using the User's Guide595
Manual Display Settings598
Operation Examples When Using a Computer599
Environmental Information, Regulations, and Standards609
Notice610
Trademarks and Copyrights611
Third-Party Software613
Adobe PDF Scan Library617
Expat620
Net-SNMP621
Xkcp633

Canon imageCLASS MF273dw - Page 591

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