Hologic Panther System - Page 407

Panther System
®
Operator’s Manual
AW-17791-001 Rev. 002 (EN)
380
Appendix C. System Messages
Code Message Possible Cause Solution
406.001.00090 Failed to load
report helper,
unable to find
template file: {0}
The report template
file was not found in
the Report
Manager.
Collect logs using the
Send Logs feature (see
Send Logs on page
259).
406.001.00091 Failed to export
viral load
intermediate results
data, reason: {0}
Failed to copy Viral
Load intermediate
data to the USB
drive.
1. Retry export.
2. Check USB flash
drive for damage.
3. Replace USB flash
drive, if necessary.
4. If the problem
persists, collect
logs using the Send
Logs feature (see
Send Logs on page
259).
406.001.00092 Failed to print
report. Please
check printer
hardware and
printer
configuration.
File does not exist
or there was a
printer problem.
1. Retry Print
command.
2. Check printer for
errors.
3. Collect logs using
the Send Logs
feature (see Send
Logs on page 259).
406.001.00093 Existing Reflex
Testing
configuration does
not match with
installed assays.
Please reconfigure
Reflex Testing.
The existing Reflex
Testing
configuration does
not match with the
assays installed in
the system.
1. Review Reflex
configuration to
ensure the correct
assays have
been installed.
2. Contact Hologic
Technical
Support.
406.001.00095 LIS: There are {0}
results pending
transmission.
Informational
message
concerning the
amount of LIS
exports waiting to
be sent.
Export LIS data when it
is convenient.
Table 118. System Messages (Continued)