Troubleshooting/Service 
3/07  UDC3500 Universal Digital Controller Product Manual  307 
7 Troubleshooting/Service 
7.1  Overview 
Introduction 
Instrument performance can be adversely affected by installation and application 
problems as well as by hardware problems. We recommend that you investigate the 
problems in the following order: 
• installation related problems 
• application related problems 
• hardware and software related problems 
and use the information presented in this section to solve them.  
What’s in this section? 
The following topics are covered in this section. 
TOPIC  See Page 
7.1 Overview  307 
7.2 Troubleshooting Aids 
  • Overall Error Messages 
  • Controller Failure Symptoms 
  • Customer Support 
  • Determining the Software Version Number 
308 
7.3 Power-up Tests  310 
7.4 Status Tests  310 
7.5 Background Tests  311 
7.6  Controller Failure Symptoms  316 
7.7 Troubleshooting Procedures 
  • Power Failure 
  • Current Proportional Output Failure  
  • Position Proportional Output Failure 
  • Time Proportional Output Failure 
  • Time/Current – Current/Time Proportional Output 
Failure 
  • Alarm Relay Output Failure 
  • Keyboard Failure 
  • Analog Input Failure 
  • RS-485 Communications Failure 
317 
318 
318 
320 
323 
324 
325 
326 
327 
327 
330