Troubleshooting/Service 
318  UDC3500 Universal Digital Controller Product Manual  3/07 
7.7.1 Procedure #1 – Power 
Table 7-5 explains how to troubleshoot power failure symptoms. 
Table 7-5  Troubleshooting Power Failure Symptoms 
Step  What to do  How to do it 
1 
Check the AC or DC line 
voltage. 
Use a voltmeter to measure the AC or DC 
voltage across terminals L1 and L2 on the rear 
terminal panel of the controller. 
Check the earth ground connection. 
2 
Make sure the chassis plugs 
into the rear of the case 
properly. 
Withdraw the chassis and visually inspect the 
controller board and the inside of the case. 
Reseat the boards into the Chassis if 
necessary. 
3 
Check the system for 
Brownouts, heavy load 
switching, etc., and 
conformance to installation 
instructions.  
Refer to Section 
2 – Installation. 
4 
Change Power board. 
Installation instructions supplied with new 
board. 
 
7.7.2 Procedure #2 – Current Outputs 
Table 7-6 explains how to troubleshoot Current Output failure symptoms. 
Table 7-6  Troubleshooting Current Output Failure 
Step  What to do  How to do it 
1 
Make sure that the controller is 
configured correctly and that the 
proper range (4 to 20 or 0 to 20) 
is configured. 
Refer to Section 
3 – Configuration. 
Configuration incorrect: Fix configuration 
Configuration correct: Go to Step 2. 
2 
Check the field wiring.  Output impedance must be less than or equal 
to 1000 ohms. 
3a 
First Current Output: Test for 
operation. 
Change Output Set Up group function prompt 
OUT ALG = CUR. 
Make the Output Set up group function prompt 
CO RANGE = 4–20 
Go to Step 4 
3b 
Second Current Output: Test for 
operation. 
Change Options Set Up group function prompt 
CUR2 OUT = OUTPUT  
Make the Current #2 Options Set up group 
function prompt CO RANGE = 4–20 
Go to Step 4