Troubleshooting/Service
3/07 UDC3500 Universal Digital Controller Product Manual 309
Controller failure symptoms
Other failures may occur that deal with the Power, Output, or Alarms. Refer to the
controller failure symptom in Table 7-4 to determine what is wrong and the
troubleshooting procedures to use to correct the problem
.
Check installation
If a set of symptoms still persists, refer to Section 2 – Installation and ensure proper
installation and proper use of the controller in the system.
Customer support
If you cannot solve the problem using the troubleshooting procedures listed in this
section, you can get
technical assistance by dialing 1-800-423-9883 USA and Canada.
An engineer will discuss your problem with you.
Please have your complete model
number, serial number and Software version available.
The model and serial numbers
can be found on the chassis nameplate. The software version can be viewed under Setup
Group “Status.” See
Table 7-1.
If it is determ
ined that a hardware problem exists, a replacement controller or part will be
shipped with instructions for returning the defective unit.
Do not return your controller without authorization from Honeywell’s Technical
Assistance Center or until the replacement has been received.
Check out Honeywell’s
web site at http://www.honeywell.com/imc.
Determining the software version
Table 7-1 lists the procedure for identifying the software version number.
Table 7-1 Procedure for Identifying the Software Version
Step Operation Press Result
1
Select
STATUS
Set Up Group
SetupSetup
Upper Display = READ
Lower Display = STATUS
2
Read the software
version
Func
Loo
1/2
You will see:
Upper Display = Software version number
35XXX
Lower Display = VERSION
Where XXX is the software version number. Please give this
number to the Customer Support person. It will indicate
which version of software you have and help them determine
a solution to your problem.
To Next Page
Loading...
Need help?
General
