Troubleshooting the MX960 FPCs | 659
Troubleshooting the MX960 PICs | 662
Troubleshooting the MX960 MICs | 662
Troubleshooting the MX960 MPCs | 664
Troubleshooting the MX960 Power System | 667
Contacting Customer Support and Returning the Chassis or Components
Contacting Customer Support | 675
Contacting Customer Support | 675
Locating Component Serial Numbers | 677
Displaying MX960 Router Components and Serial Numbers | 677
MX960 Routing Engine Serial Number Label | 680
MX960 Chassis Serial Number Label | 681
MX960 Craft Interface Serial Number Label | 682
MX960 Fan Tray Serial Number Label | 683
MX960 Power Supply Serial Number Labels | 684
MX960 MIC Serial Number Label | 687
MX960 MPC Serial Number Label | 688
MX960 PIC Serial Number Label | 690
MX960 FPC Serial Number Label | 690
MX960 DPC Serial Number Label | 691
MX960 SCB Serial Number Label | 692
Contacting Customer Support | 693
Packing and Returning Components | 695
Contacting Customer Support to Obtain Return Material Authorization | 695
Guidelines for Packing Hardware Components for Shipment | 696
Packing the MX960 Router for Shipment | 696
Returning a Hardware Component to Juniper Networks, Inc. | 698
Safety and Compliance Information
General Safety Guidelines and Warnings | 701
General Safety Guidelines and Warnings | 701
Definitions of Safety Warning Levels | 702
xvii