Action Yes No
Step 8
Replace the fuser. See
“Fuser removal” on page 452.
Does the problem remain?
Go to step 9. The problem is
solved.
Step 9
Check the upper redrive for damage.
Is the upper redrive free of damage?
Go to step 11. Go to step 10.
Step 10
Replace the upper redrive. See
“Upper redrive removal” on
page 453.
Does the problem remain?
Go to step 11. The problem is
solved.
Step 11
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics and adjustments > Motor tests
b Select the motor (redrive), and then touch Start.
Does the motor run?
Go to step 14. Go to step 12.
Step 12
Reseat the cable J66 on the controller board.
Does the problem remain?
Go to step 13. The problem is
solved.
Step 13
Replace the motor (redrive). See
“Motor (redrive) removal” on
page 417.
Does the problem remain?
Go to step 14. The problem is
solved.
Step 14
Perform a print test.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
4064
Diagnostics and troubleshooting
100
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