Action Yes No
Step 7
Perform a print test.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Sensor (narrow media) late-arriving jam service check
Action Yes No
Step 1
Check the fuser for damage and life expiration.
Is the fuser damaged or has it reached end of life?
Go to step 2. Go to step 3.
Step 2
Replace the fuser. See
“Fuser removal” on page 452.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Remove obstructions from the fuser.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics and adjustments > Sensor tests
b Find the sensor (Narrow media).
Does the sensor status change while toggling the sensor?
Go to step 8. Go to step 5.
Step 5
a Remove the right cover. See “Right cover removal” on
page 420.
b Check the cable J60 on the controller board for proper
connection.
Is the cable properly connected?
Go to step 8. Go to step 6.
Step 6
Reseat the cable, and then perform a print test.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Replace the fuser. See
“Fuser removal” on page 452.
Does the problem remain?
Go to step 8. The problem is
solved.
4064
Diagnostics and troubleshooting
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