Action Yes No
Step 28
Perform a job to test the option.
Does the problem remain?
Go to step 29. Go to step 26.
Step 29
a Upgrade the firmware if it was not upgraded in a previous step.
Note: Contact your next level of support for the correct
firmware
level to use.
b Reset the printer.
c Send a print job.
Does the problem remain?
Go to step 30. Go to step 26.
Step 30
a Replace the faulty ISP option.
b Reset the printer.
Does the problem remain?
Go to step 31. Go to step 26.
Step 31
Contact your next level of support.
Provide the following information:
• Exact 90y.xx error digits and complete error message
• Printed Menu Settings Page
• Printed Network Settings Page
• Device error log
• A sample print file if the error appears isolated to a single file
• File/Application used if the error is related to specific print file
• Device operating system
• Driver used (PCL/PS)
• Frequency of the occurrence of the error
912–992 errors
912–992 error messages
Error code Description Action
912.01 An engine error occurred. Restart the print job. If the error persists,
then contact the next level of support.
912.02 An engine error occurred.
912.04 An engine error occurred.
912.05 An engine error occurred.
912.06 An engine error occurred.
4064
Diagnostics and troubleshooting
354
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