Action Yes No
Step 15
Restart the printer.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
LVPS failure service check
Action Yes No
Step 1
Check if the printer is plugged to a power strip or UPS. Make sure
that the printer is directly plugged to the electrical outlet.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Make sure that the voltage output of the electrical outlet matches
the voltage rating of the printer.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check the J62 cable on the controller board for proper connection.
Is the cable properly connected?
Go to step 5. Go to step 4.
Step 4
Reseat the cable.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Check the cables on the LVPS for proper connection.
Are the cables properly connected?
Go to step 7. Go to step 6.
Step 6
Reseat the cables.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Make sure that the LVPS voltage selection switch is set to match
with the voltage rating of the electrical outlet.
Does the problem remain?
Go to step 8. The problem is
solved.
Step 8
Restart the printer.
Does the problem remain?
Go to step 9. The problem is
solved.
4064
Diagnostics and troubleshooting
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