Actions Yes No
Step 9
Load a supported paper.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Folded or wrinkled paper check
Note: Before performing this print quality check, go to the control panel home screen and navigate to
Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality check. See
“Initial print quality check” on page 44.
Note: Do not replace the fuser due to a wrinkled backup roller (A).
Actions Yes No
Step 1
a Check if the printer is using a non-Lexmark toner cartridge.
Note: If the printer is using a third‑party cartridge, then do not
replace the imaging unit. Refer the users to their cartridge
supplier.
b Make sure that the toner cartridge is compatible with the
imaging unit.
Does the problem remain?
Go to step 2. The problem is
solved.
4064
Diagnostics and troubleshooting
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