Actions Yes No
Step 3
Measure the distance between repeating defects, and then check
if it matches any of the following:
• 3.71 in. (94.25 mm)
• 3.75 in. (95.2 mm)
Does the distance measured match any of the items listed?
Go to step 4. Contact the next
level of support.
Step 4
Replace the fuser. See
“Fuser removal” on page 452.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Replace the transfer roller. See
“Transfer roller removal” on
page 447.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Skewed print check
Note: Before performing this print quality check, go to the control panel home screen and navigate to
Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality check. See
“Initial print quality check” on page 44.
Actions Yes No
Step 1
Check the guides in the tray where the skewed prints are sourced
from.
Note: If paper is sourced from the MPF, then proceed to step 9.
Does the position of the guides match the paper loaded?
Go to step 3. Go to step 2.
Step 2
Adjust the guides to match the paper loaded.
Does the problem remain?
Go to step 3. The problem is
solved.
4064
Diagnostics and troubleshooting
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