Lexmark MS821

Action Yes No
Step 6
Replace the aected sheets.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
a Remove the left cover. See “Left cover removal” on page
409.
b Enter the Diagnostics menu, and then navigate to:
Printer diagnostics and adjustments > Motor tests
c Select the motor (Pick (tray 1)), and then touch Start.
Does the motor run?
Go to step 10. Go to step 8.
Step 8
a Remove the right cover. See “Right cover removal” on
page 420.
b Reseat the motor cable J73 on the controller board.
c Reseat the paper feeder cable.
d Restart the printer.
Does the problem remain?
Go to step 9. The problem is
solved.
Step 9
Replace the paper feeder. See
“Paper feeder removal” on
page 417.
Does the problem remain?
Go to step 10. The problem is
solved.
Step 10
Restart the printer.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Sensor (tray 1 pass‑through) static jam service check
Action Yes No
Step 1
Check the paper path for paper fragments and partially fed paper.
Is the paper path free of paper fragments and partially fed paper?
Go to step 3. Go to step 2.
Step 2
Remove the paper fragments and partially fed paper.
Does the problem remain?
Go to step 3. The problem is
solved.
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Diagnostics and troubleshooting
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