Action Yes No
Step 5
Reseat the cable.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
Replace the sensor. See
“Sensor (duplex path) with cover
removal” on page 466.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Perform a print test.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Sensor (duplex path) late-arriving jam service check
Action Yes No
Step 1
Check the fuser access area on the rear door for jammed paper
and obstructions.
Note: Make sure that all paper fragments are removed.
Is the fuser access area free of jammed paper and obstructions?
Go to step 3. Go to step 2.
Step 2
Remove the jammed paper and obstructions.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check the duplex path area for jammed paper and obstructions.
Note: Make sure that all paper fragments are removed.
Is the duplex path area free of jammed paper and obstructions?
Go to step 5. Go to step 4.
Step 4
Remove the jammed paper and obstructions.
Does the problem remain?
Go to step 5. The problem is
solved.
4064
Diagnostics and troubleshooting
106
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