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Lexmark MS821 Service Manual

Lexmark MS821
970 pages
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Error code Description Action
230.44 Paper fed from tray 4 cleared the sensor (duplex
path) earlier than expected.
See
“Sensor (duplex path) earlyleaving jam
service check” on page 108.
230.45 Paper fed from tray 4 never cleared the sensor
(duplex path).
See
“Sensor (duplex path) late-leaving jam
service check” on page 108.
230.52 Paper fed from tray 5 was detected earlier than
expected at the sensor (duplex path).
See
“Sensor (duplex path) early-arriving jam
service check” on page 105.
230.53 Paper fed from tray 5 never reached the sensor
(duplex path).
See
“Sensor (duplex path) late-arriving jam
service check” on page 106.
230.54 Paper fed from tray 5 cleared the sensor (duplex
path) earlier than expected.
See
“Sensor (duplex path) earlyleaving jam
service check” on page 108.
230.55 Paper fed from tray 5 never cleared the sensor
(duplex path).
See
“Sensor (duplex path) late-leaving jam
service check” on page 108.
230.91 Paper remains detected at the sensor (duplex
path) after the printer is turned on.
See
“Sensor (duplex path) static jam service
check” on page 110.
Sensor (duplex path) early-arriving jam service check
Action Yes No
Step 1
Check the duplex paper path for jammed paper and obstructions.
Note: Make sure that all paper fragments are removed.
Is the duplex paper path free of jammed paper and obstructions?
Go to step 3. Go to step 2.
Step 2
Remove the jammed paper and obstructions.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
a Remove the duplex/MPF tray. See “Duplex/MPF tray removal”
on page 434.
b Enter the Diagnostics menu, and then navigate to:
Printer diagnostics and adjustments > Sensor tests
c Find the sensor (Duplex path).
Does the sensor status change while toggling the sensor?
Go to step 6. Go to step 4.
Step 4
a Remove the right cover. See “Right cover removal” on
page 420.
b Check the sensor cable J27 on the controller board for proper
connection.
Is the cable properly connected?
Go to step 6. Go to step 5.
4064
Diagnostics and troubleshooting
105

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Lexmark MS821 Specifications

General IconGeneral
USB connectorUSB Type-A / USB Type-B
Direct printingYes
Standard interfacesEthernet, USB 2.0
Optional connectivityParallel, Serial (RS-232), Wireless LAN
USB 2.0 ports quantity2
ColorNo
Print technologyLaser
Maximum resolution1200 x 1200 DPI
Time to first page (black, normal)4.5 s
Print speed (black, normal quality, A4/US Letter)52 ppm
DisplayLCD
CertificationICES-003 Class B, BSMI Class B, VCCI Class B, US FDA, UL 60950-1, FCC Class B, cUL CAN/CSA-C22.2 60950-1, NOM, CB EN/IEC 60950-1, CB EN/IEC 60825-1, CE DoC (EN 62301 Class B, EN 62311, CE EN/IEC 60950-1, CE EN/IEC 60825-1, EN 61000-3, EN 55022 Class B, EuP, EN 55024, UL), EFTA (CE), KCC, CCC, CECP, CEL, C-tick DoC, UL-AR, KC mark, UL GS mark, EC 1275, MET-I, ISO 532B, ECMA-370, TED, GOST-R, SII, TER
Product colorBlack, White
Display diagonal2.4 \
Market positioningEnterprise
Power consumption (ready)39 W
Power consumption (printing)670 W
Energy Star Typical Electricity Consumption (TEC)2.1 kWh/week
Country of originChina
Maximum duty cycle250000 pages per month
Recommended duty cycle3000 - 50000 pages per month
Number of print cartridges1
Page description languagesMicrosoft XPS, PCL 5e, PCL 6, PDF 1.7, PPDS, PostScript 3, XPS
Internal memory512 MB
Processor frequency1000 MHz
Maximum internal memory4608 MB
Sound pressure level (printing)57 dB
Sound pressure level (duplex printing)56 dB
Mac operating systems supportedMac OS X 10.1 Puma, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Linux operating systems supportedFedora 23, Fedora 24, Fedora 25, Fedora 26, Fedora 27, RedHat EL Linux 7.0, Ubuntu 16.04, Ubuntu 16.10, Ubuntu 17.10, openSUSE 13.2, openSUSE 42.3
Server operating systems supportedSUSE Linux Enterprise Server 10, SUSE Linux Enterprise Server 11, SUSE Linux Enterprise Server 12
Windows operating systems supportedWindows 10, Windows 10 Education, Windows 10 Education x64, Windows 10 Enterprise, Windows 10 Enterprise x64, Windows 10 Home, Windows 10 Home x64, Windows 10 IOT Core, Windows 10 Pro, Windows 10 Pro x64, Windows 10 x64, Windows 7, Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 7 x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64
Paper input typePaper tray
Total input capacity550 sheets
Maximum input capacity4400 sheets
Multi-Purpose tray input capacity100 sheets
Envelopes sizes7 3/4, 9, 10, B5, C5, DL
Paper tray media typesCard stock, Envelopes, Labels, Plain paper, Transparencies
Paper tray media weight60 - 176 g/m²
Non-ISO print media sizesExecutive (184 x 267mm), Folio (media size), Legal (media size), Letter (media size), Oficio (media size), Statement (140 x 216mm), Universal
ISO A-series sizes (A0...A9)A4, A5, A6
JIS B-series sizes (B0...B9)B5
Multi-purpose tray media typesEnvelopes, Labels, Plain paper, Transparencies
Maximum ISO A-series paper sizeA4
Sustainability certificatesBlue Angel, ENERGY STAR
Operating altitude0 - 2896 m
Operating temperature (T-T)10 - 32 °C
Operating relative humidity (H-H)8 - 80 %
Package depth650 mm
Package width550 mm
Package height565 mm
Package weight29900 g
Cabling technology10/100/1000Base-T(X)
Security algorithms802.1x RADIUS, IPSEC, LEAP, MD5, MSCHAPv2, PEAP, SNMPv3, TTLS, HTTPS, SNMP, SNMPv3, SSL/TLS, TTLS
Ethernet LAN data rates10, 100, 1000 Mbit/s
Cables includedAC
Weight and Dimensions IconWeight and Dimensions
Depth510 mm
Width428 mm
Height445 mm
Weight25400 g

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