Action Yes No
Step 12
Check the aected controller board and its connector pins for
damage.
Are the bin controller board and its connectors free of damage?
Contact the next
level of support.
Go to step 13.
Step 13
Replace the bin controller board. See
“Staple, hole punch finisher
controller board removal” on page 705.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
421–429 paper jams
421–429 paper jam messages
Error
code
Description Action
421.13 The bin 1 left tamper did not reach the
sensor (staple finisher left tamper) on
time.
See
“Left tamper jam service check” on page 237.
421.13 The bin 1 left tamper did not reach the
sensor (SHPF left tamper) on time.
See
“SHPF left tamper jam service check” on page 250.
421.15 The bin 1 left tamper did not clear the
sensor (staple finisher left tamper) on
time.
See
“Left tamper jam service check” on page 237.
421.15 The bin 1 left tamper did not clear the
sensor (SHPF left tamper) on time.
See
“SHPF left tamper jam service check” on page 250.
421.23 The bin 2 left tamper did not reach the
sensor (staple finisher left tamper) on
time.
See
“Left tamper jam service check” on page 237.
421.23 The bin 2 left tamper did not reach the
sensor (SHPF left tamper) on time.
See
“SHPF left tamper jam service check” on page 250.
421.25 The bin 2 left tamper did not clear the
sensor (staple finisher left tamper) on
time.
See
“Left tamper jam service check” on page 237.
421.25 The bin 2 left tamper did not clear the
sensor (SHPF left tamper) on time.
See
“SHPF left tamper jam service check” on page 250.
422.13 The bin 1 right tamper did not reach the
sensor (staple finisher right tamper) on
time.
See
“Right tamper jam service check” on page 239.
422.13 The bin 1 right tamper did not reach the
sensor (SHPF right tamper) on time.
See
“SHPF right tamper jam service check” on page 253.
4064
Diagnostics and troubleshooting
232
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