Sensor (fuser exit) static jam service check
Action Yes No
Step 1
Check the paper path and the trays for paper fragments and
partially fed paper.
Are the paper path and trays free of paper fragments and partially
fed paper?
Go to step 3. Go to step 2.
Step 2
Remove the paper fragments and partially fed paper.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics and adjustments > Sensor tests
b Find the sensor (Fuser exit).
Does the sensor status change while toggling the sensor?
Go to step 6. Go to step 4.
Step 4
a Remove the right cover. See “Right cover removal” on
page 420.
b Check the cable J60 on the controller board for proper
connection.
Is the cable properly connected?
Go to step 6. Go to step 5.
Step 5
Reseat the cable, and then perform a print test.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
Replace the fuser. See
“Fuser removal” on page 452.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Perform a print test.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
4064
Diagnostics and troubleshooting
101
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