Sensor (tray 2 pass‑through) unknown source late-arriving or late‑leaving jam service
check
Action Yes No
Step 1
Check the paper path and trays for paper fragments and partially
fed paper.
Is the paper path free of paper fragments and partially fed paper?
Go to step 3. Go to step 2.
Step 2
Remove the paper fragments and partially fed paper.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Make sure that all the trays and tray inserts are properly installed.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
a Enter the Diagnostics menu, and then navigate to:
Input tray quick print
b Do feed tests from trays 2 to 5. Check if the same error occurs.
Does the same problem remain?
Go to step 5. Perform the
appropriate service
check for the
specific
error.
Step 5
a Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Sensor tests
b Find the sensor (Pass-through (tray 2)).
Does the sensor status change while toggling the sensor?
Go to step 9. Go to step 6.
Step 6
a Remove the optional tray left cover. See “250‑ and 550-sheet
tray left cover removal” on page 496.
b Check the sensor cable on the optional tray controller board
for proper connection.
Is the cable properly connected?
Go to step 8. Go to step 7.
Step 7
Reseat the cable.
Does the problem remain?
Go to step 8. The problem is
solved.
Step 8
Replace the sensor. See
“Sensor (250‑ and 550-sheet tray
pass‑through) removal” on page 507.
Does the problem remain?
Go to step 9. The problem is
solved.
4064
Diagnostics and troubleshooting
147
To Next Page
Loading...
