Action Yes No
Step 9
Check the aected source tray pick roller for improper installation,
contamination, and damage.
Note: Make sure that the pick roller is fully pressed to its feeder
shaft. A click will be heard indicating a proper engagement
between the latches and the shaft.
Is the pick roller properly installed and free of contamination and
damage?
Go to step 11. Go to step 10.
Step 10
Reinstall, clean, or replace the pick roller. See
“Pick roller removal”
on page 503.
Does the problem remain?
Go to step 11. The problem is
solved.
Step 11
Remove the aected source tray insert, and then check if the
following components are functional and free of damage:
• Paper guides
• Lift plate
Note: Move the components or turn gears to check for proper
mechanisms.
Are the tray insert and its components functional and free of
damage?
Go to step 13. Go to step 12.
Step 12
Replace the tray insert.
Does the problem remain?
Go to step 13. The problem is
solved.
Step 13
Check the separator pad for improper installation, contamination,
wear, and damage.
Is the separator pad properly installed and free of contamination,
wear, and damage?
Go to step 15. Go to step 14.
Step 14
Reinstall, clean, or replace the separator pad. See
“Separator pad
removal” on page 464.
Does the problem remain?
Go to step 15. The problem is
solved.
4064
Diagnostics and troubleshooting
148
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