Actions Yes No
Step 3
Check if the printer supports the paper loaded.
Note: For a complete list of supported paper, see the printer
User’s Guide.
Is the paper supported?
Go to step 5. Go to step 4.
Step 4
Remove the paper, and then load a supported one.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Check the tray pick roller for excess wear and contamination.
Is the pick roller free from excess wear and contamination?
Go to step 7. Go to step 6.
Step 6
Replace the pick roller. See
“Pick roller removal” on page 465.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Perform a print test.
Enter the Diagnostics menu, and then navigate to:
Input tray quick print > Tray [x] > Single
Note: [x] refers to the tray where the skewed prints are sourced
from.
Does the problem remain?
Go to step 8. The problem is
solved.
Step 8
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics and adjustments > Registration adjust
b Adjust the margins.
Does the problem remain?
Go to step 15. The problem is
solved.
Step 9
Check the guides in the MPF tray.
Does the position of the guides match the paper loaded?
Go to step 11. Go to step 10.
Step 10
Adjust the guides to match the paper loaded.
Does the problem remain?
Go to step 11. The problem is
solved.
4064
Diagnostics and troubleshooting
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