Error code Description Action
912.07 An engine error occurred. See
“Optional tray communication error
service check” on page 357.
912.08 An engine error occurred. Restart the print job. If the error persists,
then contact the next level of support.
912.09 An engine error occurred.
912.10 An engine error occurred. Restart the print job. If the error persists,
then contact the next level of support.
912.11 An engine error occurred.
912.12 An engine error occurred.
912.13 An engine error occurred.
912.14 An engine error occurred.
912.15 An engine error occurred.
912.16 An engine error occurred.
912.17 An engine error occurred.
912.18 An engine error occurred.
912.19 An engine error occurred.
912.20 An engine error occurred. Restart the print job. If the error persists,
then contact the next level of support.
912.21 An engine error occurred.
912.22 An engine error occurred.
912.28 An engine error occurred. See
“System software error service
check” on page 349.
912.36 An engine error occurred.
912.38 An engine error occurred. See
“Optional tray communication error
service check” on page 357.
912.39 An engine error occurred. See
“System software error service
check” on page 349.
912.49 An engine error occurred.
912.52 An engine error occurred.
912.59 An engine error occurred.
912.60 An engine error occurred.
912.75 An engine error occurred.
912.78 An engine error occurred.
912.82 An engine error occurred.
938.04 Supplies security is not enabled. See
“Supplies security error service
check” on page 358.
938.05 Controller board failure due to a bad
capacitor.
See
“System software error service
check” on page 349.
4064
Diagnostics and troubleshooting
355
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