Action Yes No
Step 4
a Enter the Diagnostics menu, and then navigate to:
Input tray quick print
b Do feed tests from trays 2 to 5. Check if the same error occurs.
Does the same problem remain?
Go to step 5. Perform the
appropriate service
check for the
specific
error.
Step 5
Check the aected source tray separator pad for improper
installation, contamination, wear, and damage.
Is the separator pad properly installed and free of contamination,
wear, and damage?
Go to step 7. Go to step 6.
Step 6
Reinstall, clean, or replace the separator pad. See
“Separator pad
removal” on page 464.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Check the aected source tray pick roller for improper installation,
contamination, and damage.
Note: Make sure that the pick roller is fully pressed to its feeder
shaft. A click will be heard indicating a proper engagement
between the latches and the shaft.
Is the pick roller properly installed and free of contamination and
damage?
Go to step 9. Go to step 8.
Step 8
Reinstall, clean, or replace the pick roller. See
“Pick roller removal”
on page 503.
Does the problem remain?
Go to step 9. The problem is
solved.
Step 9
Remove the aected source tray insert, and then check if the
following components are functional and free of damage:
• Paper guides
• Lift plate
Note: Move the components or turn gears to check for proper
mechanisms.
Are the tray insert and its components functional and free of
damage?
Go to step 11. Go to step 10.
4064
Diagnostics and troubleshooting
143
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