Action Yes No
Step 7
a Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Sensor tests
b Find the sensor (PIck roller index (tray x)).
Note: For tray x, choose the tray number of the aected
source tray.
Does the sensor status change while toggling the sensor?
Go to step 11. Go to step 8.
Step 8
a Remove the optional tray left cover. See “2100-sheet tray left
cover removal” on page 473.
b Check the sensor cable on the optional tray controller board
for proper connection.
Is the cable properly connected?
Go to step 10. Go to step 9.
Step 9
Reseat the cable.
Does the problem remain?
Go to step 10. The problem is
solved.
Step 10
Replace the sensor. See
“Sensor (2100-sheet tray pick roller
index) removal” on page 491.
Does the problem remain?
Go to step 11. The problem is
solved.
Step 11
a Remove the left cover from the optional tray whose motor will
be tested. See
“2100-sheet tray left cover removal” on
page 473.
b Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Motor tests
c Select the motor (High capacity tray lift), and then touch Start.
Does the motor run?
Go to step 14. Go to step 12.
Step 12
Reseat the cable on the motor and on the optional tray controller
board.
Does the problem remain?
Go to step 13. The problem is
solved.
Step 13
Replace the motor drive. See
“2100-sheet tray elevator drive
removal” on page 484.
Does the problem remain?
Go to step 14. The problem is
solved.
4064
Diagnostics and troubleshooting
153
To Next Page
Loading...
