Action Yes No
Step 13
Check the source tray separator pad for improper installation,
contamination, wear, and damage.
Is the separator pad properly installed and free of contamination,
wear, and damage?
Go to step 15. Go to step 14.
Step 14
Reinstall, clean, or replace the separator pad. See
“Separator pad
removal” on page 464.
Does the problem remain?
Go to step 15. The problem is
solved.
Step 15
a Remove the left cover from the optional tray whose motor will
be tested. See
“250‑ and 550-sheet tray left cover removal”
on page 496.
b Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Motor tests
c Select the motor (Pass-through (tray 3)), and then touch Start.
Does the motor run?
Go to step 18. Go to step 16.
Step 16
Reseat the cable on the motor and on the optional tray controller
board.
Does the problem remain?
Go to step 17. The problem is
solved.
Step 17
Replace the motor. See
“Motor (250‑ and 550-sheet tray
transport) removal” on page 504.
Does the problem remain?
Go to step 18. The problem is
solved.
Step 18
a Remove the left cover from the optional tray whose motor will
be tested. See
“250‑ and 550-sheet tray left cover removal”
on page 496.
b Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Motor tests
c Select the motor (Pick (tray 4)), and then touch Start.
Does the motor run?
Go to step 20. Go to step 19.
Step 19
Reseat the cable on the motor and on the optional tray controller
board.
Does the problem remain?
Go to step 20. The problem is
solved.
4064
Diagnostics and troubleshooting
176
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