Action Yes No
Step 4
Enter the Diagnostics menu, and then navigate to:
Input tray quick print >select source tray > Single
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
a Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Motor tests
b Select the motor (Pick (tray x)), and then touch Start.
Note: For tray x, choose the tray number of the aected
source tray.
Does the motor run?
Go to step 8. Go to step 6.
Step 6
Reseat the cable on the motor and on the optional tray controller
board.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Replace the source tray paper feeder. See
“250‑ and 550-sheet
tray paper feeder removal” on page 504.
Does the problem remain?
Go to step 8. The problem is
solved.
Step 8
Check the source tray controller board and its connector pins for
damage.
Are the tray controller board and its connectors free of damage?
Contact the next
level of support.
The problem is
solved.
Step 9
Replace the source tray controller board. See
“250‑ and 550-
sheet tray controller board removal” on page 506.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
4064
Diagnostics and troubleshooting
325
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