Action Yes No
Step 4
Enter the Diagnostics menu, and then navigate to:
Input tray quick print > Tray 3 > Single
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
a Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Motor tests
b Select the motor (Pass-through (tray 2)), and then touch Start.
Does the motor run?
Go to step 8. Go to step 6.
Step 6
Reseat the cable on the motor and on the optional tray controller
board.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Replace the motor (tray 2 transport). See
“Motor (250‑ and 550-
sheet tray transport) removal” on page 504.
Does the problem remain?
Go to step 8. The problem is
solved.
Step 8
Remove the optional tray insert, and then check if its transport
rollers are functional and free of damage.
Note: Turn the transport roller gear to check for proper
mechanism.
Are the tray insert and its rollers functional and free of damage?
Go to step 10. Go to step 9.
Step 9
Replace the tray insert.
Does the problem remain?
Go to step 10. The problem is
solved.
Step 10
Check the optional tray controller board and its connector pins for
damage.
Are the tray controller board and its connectors free of damage?
Contact the next
level of support.
The problem is
solved.
Step 11
Replace the optional tray controller board. See
“250‑ and 550-
sheet tray controller board removal” on page 506.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
4064
Diagnostics and troubleshooting
328
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