Action Yes No
Step 3
Make sure that all the trays and tray inserts are properly installed.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Enter the Diagnostics menu, and then navigate to:
Input tray quick print >select source tray > Single
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Perform a print test again, and then observe if the motor
(2100‑sheet tray transport) is running.
Does the motor run?
Go to step 8. Go to step 6.
Step 6
Reseat the cable on the motor and on the optional tray controller
board.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Replace the motor. See
“Motor (2100-sheet tray transport)
removal” on page 478.
Does the problem remain?
Go to step 8. The problem is
solved.
Step 8
a Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Motor tests
b Select the motor (High capacity tray lift), and then touch Start.
Does the motor run?
Go to step 11. Go to step 9.
Step 9
Reseat the cable on the motor and on the optional tray controller
board.
Does the problem remain?
Go to step 10. The problem is
solved.
Step 10
Replace the motor drive. See
“2100-sheet tray elevator drive
removal” on page 484.
Does the problem remain?
Go to step 11. The problem is
solved.
4064
Diagnostics and troubleshooting
338
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