Action Yes No
Step 5
a Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Motor tests
b Select the motor (Pass‑through (tray x)), and then touch Start.
Note: For tray x, choose the tray number of the aected
optional tray.
Does the motor run?
Go to step 8. Go to step 6.
Step 6
Reseat the cable on the motor and on the optional tray controller
board.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Replace the motor (transport) of the aected optional tray. See
“Motor (250‑ and 550-sheet tray transport) removal” on
page 504.
Does the problem remain?
Go to step 8. The problem is
solved.
Step 8
Make sure that the interface cable of the aected tray is properly
installed.
Does the problem remain?
Go to step 9. The problem is
solved.
Step 9
Check the interface cable and its connector pins for damage.
Is the interface cable free of damage?
Go to step 11. Go to step 10.
Step 10
Replace the optional tray interface cable. See
“250‑ and 550-
sheet tray interface cable removal” on page 510.
Does the problem remain?
Go to step 11. The problem is
solved.
Step 11
Make sure that the source tray controller board is properly
installed. Reseat all the cables on the controller board.
Does the problem remain?
Go to step 12. The problem is
solved.
Step 12
Check the source tray controller board and its connector pins for
damage.
Are the tray controller board and its connectors free of damage?
Contact the next
level of support.
Go to step 13.
4064
Diagnostics and troubleshooting
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