Action Yes No
Step 3
Remove the paper fragments and partially fed paper.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Clear the optional bin paper path rollers of any dirt and
contamination.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
a Enter the Diagnostics menu, and then navigate to:
Output bin quick feed > Feed to all bins
b To uc h Single or Continuous.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
Enter the Diagnostics menu, and then navigate to:
Output bin quick feed
Perform the feed test on each optional bin.
Does the error occur in any of the optional bins?
Go to step 8. Go to step 7.
Step 7
a Remove the optional bins.
b Reinstall the optional bins one at a time, and then identify which
bin is causing the error.
Does the error occur in any of the optional bins?
Go to step 8. Contact the next
level of support.
Step 8
a Remove the output expander left cover. See “Output expander
left cover removal” on page 522.
b Reseat the cable on the motor (OE transport) and on the output
expander controller board.
Does the problem remain?
Go to step 9. The problem is
solved.
Step 9
Check the motor (OE transport) for improper installation and
damage.
Is the motor properly installed and free of damage?
Go to step 11. Go to step 10.
4064
Diagnostics and troubleshooting
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