Actions Yes No
Step 4
From the control panel, set the paper type, texture, and weight in
the Paper menu to match the paper loaded.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Depending on the operating system, specify the paper type,
texture, and weight from Printing Preferences or Print dialog.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
a Check if the paper loaded has texture or rough finishes.
b From the control panel, set the paper texture in the Paper menu
to match the texture of the paper loaded.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Make sure that the paper loaded is from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper
in its original wrapper until you use it.
Does the problem remain?
Go to step 8. The problem is
solved.
Step 8
Replace the imaging unit.
Does the problem remain?
Go to step 9. The problem is
solved.
Step 9
a Remove the right cover. See “Right cover removal” on
page 420.
b Check all the connections on the HVPS for proper connection.
Is the HVPS properly connected?
Contact the next
level of support.
Go to step 10.
Step 10
Replace the connections.
Does the problem remain?
Go to step 11. The problem is
solved.
Step 11
Replace the HVPS. See
“HVPS removal” on page 421.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
4064
Diagnostics and troubleshooting
51
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