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Programming Manual
Program 20: System Option Setup
20-11: Class of Service Options (Hold/Transfer Service)
IN
SA
SB
Description
Use Program 20-11 : Class of Service Options (Hold/Transfer Service) to define the Hold and Transfer feature
availability for each extension’s Class of Service.
Input Data
Class of Service Number
01-15
Prog. No. Item Input Data Default*
Related
Program
20-11-01
Call Forward Immediate
Enables/disables an extension’s ability to initiate Call
Forwarding Immediate
1
20-11-02
Call Forward When Busy
Enables/disables an extension’s ability to use Call
Forward When Busy.
1
20-11-03
Call Forwarding When Unanswered
Enables/disables an extension’s ability to use Call
Forward When Unanswered.
1
20-11-04
Call Forwarding (Both Ringing)
Enables/Disables an extension’s ability to activate Call
Forwarding with Both Ringing.
1
20-11-05
Call Forwarding with Follow Me
Enables/disables an extension’s ability to initiate Call
Forwarding with Follow Me.
1
20-11-06
Unscreened Transfer
Enables/disables an extension’s ability to use Unscreened
Transfer.
1
20-11-07
Transfer Without Holding
Enables/disables an extension’s ability to use Transfer
Without Holding.
0
20-11-08
Transfer Information Display
Enables/disables an extension’s incoming Transfer
pre-answer display.
1
20-11-09
Group Hold Initiate
Enables/disables an extension’s ability to initiate a Group
Hold.
1
20-11-10
Group Hold Answer
Enables/disables an extension’s ability to pick up a call
on Group Hold
1
20-11-11
Automatic On Hook Transfer
Enables/disables an extension’s ability to use Automatic
On Hook Transfer
1
20-11-12
Call Forwarding Off-Premise
Enables/disables an extension’s ability to set up Call
Forwarding Off-Premise for their phone.
0
20-11-13
Operator Transfer After Hold Callback
Enables/disables an extension’s ability to have a call
which recalls from hold transfer to the operator.
0
20-11-14
Trunk to Trunk Transfer Restriction
Disable (0) or enable (1) the Trunk-to-Trunk Transfer
Restriction option. If enabled, trunk-to-trunk transfer is
not possible.
0 : Off
1 : On
0
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