Troubleshooting and notifications
R&S
®
SMB100B
585User Manual 1178.3711.02 ─ 08
Collect the error information and attach it to an email in which you describe the
problem. Send the email to the customer support address as listed on the Internet
(www.rohde-schwarz.com/support).
To remove sensitive data
► For information on how to handle or remove the sensitive data from your instru-
ment, refer to the description "R&S SMB100B Instrument Security Procedures".
To pack and transport the instrument
► If you need to transport or ship the instrument, see Chapter 14, "Transporting",
on page 586.
13.9 Contacting customer support
Technical support – where and when you need it
For quick, expert help with any Rohde & Schwarz product, contact our customer sup-
port center. A team of highly qualified engineers provides support and works with you
to find a solution to your query on any aspect of the operation, programming or applica-
tions of Rohde & Schwarz products.
Contact information
Contact our customer support center at www.rohde-schwarz.com/support, or follow this
QR code:
Figure 13-1: QR code to the Rohde
&
Schwarz support page
Contacting customer support
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