Xerox Phaser 8860 - IQ19 Streaks or Lines Down the Print

09/2007
3-13
Phaser 8860/8860MFP Service Manual
IQ18, IQ19
Image Quality
Initial Issue
IQ19 Streaks or Lines Down the Print
This RAP addresses image quality problems associated with the Print Engine. Streaking or
lines typically result from parts in contact with the Drum, dirty Wiper Blade, or debris in the
paper path. Indications of streaks or lines can appear as follows:
Figure 1 Example of Streaks and Lines on Output
Initial Actions
1. Check that supported media is being used.
2. Check for any dirt, debris or jammed media in the exit path.
3. Run the Remove Print Smears routine from the Control Panel.
Procedure
3 Check thermal regulation of the Drum.
Run the Service Diagnostics Drum Thermal
test.
Are the reported values within range?
Go to Step 5. Go to Step 4.
4 Check the Drum Fan.
Does the fan operate correctly?
Go to Step 5. Replace the Drum
Fan (REP 4.0.6).
5 Check that the Drum Temperature Sensor
contacts the Drum.
Clean or replace the Drum Temperature Sen-
sor (REP 6.0.4).
Does the problem persist?
Replace the Drum
Heater Relay
Board (REP
5.0.19). If the prob-
lem persists,
replace the Drum
Assembly (REP
2.0.3), followed by
the Electronics
Module (REP
5.0.5).
Complete.
Table 1 IQ18 Color is Uneven or Color is Wrong
Step Questions and Actions Yes No
Table 1 IQ19 Streaks or Lines Down the Print
Step Questions and Actions Yes No
1 Remove the Drum Maintenance Kit and wipe
the clear plastic Wiper Blade with a lint-free
cloth.
Does the problem persist?
Replace the Main-
tenance Kit. If the
problem persists,
go to Step 2.
Complete.
2 Check the exit area, exit frame, Preheater,
Drum Maintenance Kit, Printhead and the
Stripper Blade to see that nothing is in con-
tact with the Drum.
Clean the Stripper Blade.
Does the problem persist?
Go to Step 3. Complete.