Xerox Phaser 8860 User Manual

09/2007
6-48
Phaser 8860/8860MFP Service Manual
Remote Fax Answers Then Fails, Fax Does Not An-
Initial Issue
Diagnostics
Remote Fax Answers Then Fails
The remote machine answers the call, but the Fax transmission sometimes fails to complete.
Initial Actions
• Check that Fax is enabled and configured properly for the local phone line.
• Check the target Fax number. If the number is in memory, is it saved correctly?
• Call the target Fax number from a desk phone and confirm a Fax tone response.
• Check Fax cord condition and connections between the system and Fax line.
Primary Causes
The Fax line quality is poor for Super G3 transmission speeds (default).
Troubleshooting Procedure
Fax Does Not Answer
The system does not answer incoming calls.
Initial Actions
• Check that Fax is enabled and configured properly for the local phone line.
• Check that the phone line supports Fax protocols.
• Check Fax cord condition and connections between the system and Fax line.
Primary Causes
This is usually a ring detection problem, or an unusual or low-quality ring signal. A high Answer
Delay setting, Junk Fax Prevention, or Fax Receive settings might impede inbound calls.
Troubleshooting Procedure
Table 1 Remote Fax Answers then Fails Troubleshooting Procedure
Step Questions or Actions Yes No
1 Print a Protocol Report.
Is there a communication failure indicated
(V.34-PH2 or PH3)?
Go to Step 2. Change the configu-
ration to the correct
line type.
2 Reduce the Starting Speed to G3 (14.4
kbps) and retest.The system uses Super
G3 (33.6 kbps) by default. Some phone
lines and older Fax machines do not sup-
port this speed.
Does the transmission complete?
Complete. Reduce the trans-
mission speed until
the connection is
reliable.
Table 1 Fax Does Not Answer Troubleshooting Procedure
Step Questions or Actions Yes No
1 Print an Activity Report.
Do incoming calls appear on the report?
Go to Step 2. Change configura-
tion settings that
could impede
inbound calls.
2 Test the incoming line using a phone.
Does the phone ring?
Go to Step 3. Connect the system
to a different access
point.
3 Test the Fax from a local machine.
Send a test Fax from a local machine.
Does the system answer?
Check the line qual-
ity.
Replace the Elec-
tronics Module (REP
5.0.5).

Xerox Phaser 8860 Specifications

General

Brand	Xerox
Model	Phaser 8860
Category	All in One Printer
Language	English