09/2007
2-19
Phaser 8860/8860MFP Service Manual
7,009.42, 7,01X.4x
Error Messages and Codes
Initial Issue
7,01X.4x Process Faults
A Process Drive or Printhead error has occurred. The following troubleshooting procedures
apply to these errors:
Initial Actions
• Check that the Process Drive gear train is properly homed.
• Check for obstructions or ink spills around the Printhead. Spilled ink could indicate the
system was tipped while hot. Check for blockage in the Purge Tube.
• Verify the Printhead travels smoothly from left to right.
• Check the Printhead Restraint Arms.
• If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Troubleshooting Procedure
The Printhead is stuck, or incorrectly positioned.
7 Test the Wiper Drive.
Run the Service Diagnostics Wiper Drive
test.
Does the Wiper Drive operate correctly?
Replace the Exit
Module (REP 3.0.7).
Repair the Wiper
Drive.
Table 2 Printhead Restraint Fault 7,009.42 Troubleshooting Procedure
Step Questions or Actions Yes No
Process Faults
7,010.43 Printhead is stuck or is not tilting properly. See IQ35.
7,011.44 Soft fault. System continues to operate.
7,012.45 Transfix Home Sensor does not indicate home position.
7,014.47 The Printhead is not locked in the restraint spring.
7,015.48 The Head Tile Restraint Spring is out of place.
Table 1 7,010.4x through 7,015.4x Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
Process Drive, PL 4.0 Right Side Harness / I/O Control - Figure 10
Head Tilt Solenoid, PL 4.0 Left Side Harness (2/2) - Figure 7
Head Tilt Gear, PL 4.0
Restraint Arms, PL 2.0
Head Maintenance Clutch, PL 4.0 I/O Board (2/2) - Figure 12
Table 2 Printhead Restraint Fault 7,010.xx through 7,015.xx Troubleshooting Procedure
Step Questions or Actions Yes No
1 Reboot the system.
Does the error persist?
Go to Step 2. Complete.
2 Check the Printhead Lock Arms.
Do the arms rotate correctly?
Go to Step 3. Repair or replace the
Printhead Restraints
(REP 2.0.8).
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