09/2007
2-33
Phaser 8860/8860MFP Service Manual
19,0XX.6x, 21,000.69
Error Messages and Codes
Initial Issue
19,0XX.6x Waveform Program Faults
A software error has occurred. The following troubleshooting procedure applies to these errors:
Initial Actions
• Reset NVRAM and retest.
• If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Troubleshooting Procedure
21,000.69 Diagnostic Firmware Version Mismatch
A software error has occurred. The following troubleshooting procedure applies to these errors:
Initial Actions
• Reset NVRAM and retest.
• If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Troubleshooting Procedure
X-Axis Program Faults
19,001.68
to
19,039.61
Waveform Printhead calibration program faults.
Table 1 6,0xx.6x Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
NVRAM, PL 5.0
Table 2 X-Axis Program Faults Troubleshooting Procedure
Step Questions or Actions Yes No
1 Reseat all Electronics Module connec-
tions.
Does the problem persist?
Go to Step 2. Complete.
2 Check ground integrity.
Check that the ground straps are place
between the Media Drive Motor and Y-
Axis Assembly. Also check the ground clip
at the Tray 2 Pick Clutch.
Are the system grounds connected?
Reset NVRAM. If the
error persists,
replace the NVRAM
device (REP 5.0.9).
Reconnect the sys-
tem grounds.
X-Axis Program Faults
21,000.69 The diagnostics firmware doesn’t match the engine firmware.
Table 1 6,0xx.6x Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
Electronics Module, PL 5.0 Electronics Module - Figure 8
Table 2 X-Axis Program Faults Troubleshooting Procedure
Step Questions or Actions Yes No
1 Update the Diagnostic firmware.
Does the problem persist?
Go to Step 2. Complete.
2 Replace the Electronics Module (REP
5.0.5).
Complete.
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