09/2007
2-44
Phaser 8860/8860MFP Service Manual
37,0XX.4x, 37,024.48
Initial Issue
Error Messages and Codes
37,0XX.4x PEST Clutch/Solenoid Faults
An heating error has occurred. The following troubleshooting procedure applies to these errors:
Initial Actions
• Check the indicated component for damage, wear, or obstructions.
• If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Troubleshooting Procedure
37,024.48 PEST Tray 2 Lift Motor Fault
An error has occurred related to the Tray 2 Lift Motor. The following troubleshooting procedure
applies to this error:.
Initial Actions
• Check the Tray 2 Lift Plate for damage or obstructions.
• If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Troubleshooting Procedure
PEST Heater Faults
37,017.44 The Head Maintenance Clutch is drawing less power than expected.
37,018.45 The Deskew Clutch is drawing less power than expected.
37,019.46 The Pick Clutch is drawing less power than expected.
37,020.48 The Tray 1 Pick Solenoid is drawing less power than expected.
37,021.42 The Strip Solenoid is drawing less power than expected.
37,022.4x The Preheater Lift Solenoid is drawing less power than expected.
37,023.4x The Head Tilt Solenoid is drawing less power than expected.
Table 1 37,0XX.4x Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
Head Maintenance Clutch, PL 4.0 I/O Board (2/2) - Figure 12
Deskew Clutch, PL 4.0 Left Side Harness (1/2) - Figure 6
Pick Clutch, PL 4.0 Left Side Harness (1/2) - Figure 6
Tray 1 Pick Solenoid, PL 4.0 Left Side Harness (1/2) - Figure 6
Strip Solenoid, PL 3.0 I/O Board (1/2) - Figure 11
Preheater Lift Solenoid, PL 4.0 Left Side Harness (2/2) - Figure 7
Head Tilt Solenoid, PL 4.0 Left Side Harness (2/2) - Figure 7
Table 2 PEST Clutch/Solenoid Fault Troubleshooting Procedure
Step Questions or Actions Yes No
1 Test the component indicated by the error.
Run the Service Diagnostics test for the
affected component.
Does the component operate correctly?
Go to Step 2. Replace the affected
component.
2 Check wiring to the affected component.
Is the wiring damaged?
Repair or replace the
harness.
Replace the affected
component.
Tray 2 Lift Motor Fault
37,024.48 The Tray 2 Lift Motor is drawing less power than expected.
Table 1 37,024.48 Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
Tray 2 Lift Motor, PL 4.0 Left Side Harness (1/2) - Figure 6
Electronics Module, PL 4.0 Left Side Harness (1/2) - Figure 6
Table 2 PEST Tray 2 Lift Motor Fault Troubleshooting Procedure
Step Questions or Actions Yes No
1 Test the Tray 2 Lift Motor.
Run the Service Diagnostics Tray 2 Lift
Motor test.
Does the motor operate correctly?
Replace the Elec-
tronics Module (REP
5.0.5).
Go to Step 2.
2 Check the motor connection to the Left
Side Harness.
Is the connection secure and the harness
undamaged?
Replace the motor
(REP 4.0.10).
Repair of replace the
Left Side Harness.
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