09/2007
2-34
Phaser 8860/8860MFP Service Manual
22,0XX.6x, 23,0XX.6x
Initial Issue
Error Messages and Codes
22,0XX.6x Jam Fault
A jam has occurred. The system generates a four-digit, alphanumeric code associated to a
particular area of the paper path, followed by the value of the system page counter when the
jam occurred <jam code><page count>. Jam code syntax is defined in Ta bl e 1 . A listing of
common Jam Codes appears at the end of this section.
As an example, the Jam Code W2Q1 indicates a Tray 3 Paper Size Switch unexpectedly acti-
vated while a paper pick operation occurred from Tray 1. See Jam Codes for a listing of the
most commonly seen codes.
Initial Actions
• Clear the paper path of obstructions or debris.
• Check that the media meets specifications and is loaded correctly.
• Check that the Pick Rollers are clean and in good condition.
Troubleshooting Procedure
Locate the code in the Jam Codes listing and follow the procedure, if available
23,0XX.6x NVRAM Faults
An NVRAM error has occurred. The following troubleshooting procedure applies to these
errors:
Initial Actions
• Reset NVRAM and retest.
• If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Troubleshooting Procedure
Table 1 Jam Code Key
Process Event Basis for Jam System State Media Supply
A Deskew Flag
B Preheater Flag
C Strip Flag
D Exit Flag
E Tray 1 Width
F Front Door
G Exit Door
H Tray 2 Media
J Tray 3 Media
K Tray 4 Media
M Media Drive
N Y-Axis Motor
P Process Drive
V Tray 2 Event
W Tray 3 Event
X Tray 3 Pick Flag
Y Tray 4 Event
Z Tray 4 Pick Flag
2 Sensor Event
3 Timeout
4 Motor Stall
5 Motor Position
6 Length Short
7 Length Long
A Abnormal shutdown
B Normal shutdown
C Mechanical recovery
D Warmup
E Ready
F Fault
G Auto Drum Maintenance
H Printhead Maintenance
J Printhead purge
K Oil Transfix Roller
L Standby
M Pick from Tray 2
N Pick from Tray 3
P Pick from Tray 4
Q Pick from Tray 1
R Pick from DUplex
S Stage for transfix
T Transfix
V Pint Drum Maintenance
W Imaging
X Exit
Z Shutdown
1 Tray 1
2 Tray 2
3 Tray 3
4 Tray 4
5 Chase Page
6 Duplex
NVRAM Faults
23,0xx.6x The system detected an NVRAM fault during operation.
Table 1 23,0XX.6x Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
NVRAM, PL 5.0
Table 2 X-Axis Program Faults Troubleshooting Procedure
Step Questions or Actions Yes No
1 Reseat all Electronics Module connec-
tions.
Does the problem persist?
Go to Step 2. Complete.
2 Check ground integrity.
Are the system grounds connected?
Reset NVRAM. If the
error persists,
replace the NVRAM
device (REP 5.0.9).
Reconnect the sys-
tem grounds.
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