09/2007
2-32
Phaser 8860/8860MFP Service Manual
13,00x.6x, 19,0XX.4x
Initial Issue
Error Messages and Codes
13,00x.6x Thermal Program Faults
A software error has occurred. The following troubleshooting procedure applies to these errors:
Initial Actions
• Reset NVRAM and retest.
• If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Troubleshooting Procedure
19,0XX.4x Printhead Calibration Faults
The root problem for this error is temperature sensitivity with the power supply’s opto-isolator
chips. The following troubleshooting procedure applies to this error:
Initial Actions
• Check electrical connections to the Printhead.
• Check for obstructions or damage near the Printhead. If obstructions are cleared, retest.
• If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Troubleshooting Procedure
X-Axis Program Faults
13,001.62 Thermals failed to read system NVRAM.
13,002.63 Value not in valid range.
13,003.64 Thermal control task received an unexpected message.
13,004.65 Thermal control task was expecting initialization message, but received other.
13,005.66 Thermal code tried to command a segment ID that did not exist.
13,006.67 Thermal code tried to command a segment ID that did not exist.
13,007.68 Thermal power manager expected an initialization message, but received other.
13,008.60 Thermal power manager task received an unexpected message.
Table 1 6,0xx.6x Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
NVRAM, PL 5.0
Table 2 X-Axis Program Faults Troubleshooting Procedure
Step Questions or Actions Yes No
1 Reseat all Electronics Module connec-
tions.
Does the problem persist?
Go to Step 2. Complete.
2 Check ground integrity.
Are the system grounds connected?
Reset NVRAM. If the
error persists,
replace the NVRAM
device (REP 5.0.9).
Reconnect the sys-
tem grounds.
Printhead Calibration Faults
19,001.46 The HFD server failed due to NVRAM operation. THis fault should only occur
when the system is in manufacturing mode.
19,002.47 The system attempted a Printhead operation without position data in NVRAM.
19,003.48 Scale and offset voltage error too large. Something is wrong with the Electron-
ics Module or Wave Amplifier.
19,004.40 The Printhead and Electronics Module do not match.
19,005.41 Improper ground connection
Table 1 19,0xx.4x Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
Electronics Module, PL 5.0 Electronics Module - Figure 8
Printhead, PL 2.0 Electronics Module - Figure 8
Table 2 Process Drive Faults 7,0xx.4x Troubleshooting Procedure
Step Questions or Actions Yes No
1 Check and reseat all connections to the
Printhead.
Does the problem persist?
Replace the Print-
head (REP 2.0.2). If
the error persists,
replace the Electron-
ics Module (REP
5.0.5).
Complete.
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