1212..55 Support and Service AssistanceSupport and Service Assistance
In case your Network Master needs support or service, follow the instructions
given in the sub-sections below.
1212..55..11 Before you obtain assistanceBefore you obtain assistance
To ensure fast help the Anritsu or the Anritsu representative need detailed
information about the Network Master and the problems concerning the
Network Master. The minimum information required is listed below:
A file containing the system information. The file can be generated using the
icon in the
instrument toolbar
.
Possible error code displayed on the touch screen, or any other error
indications
A detailed description of the problem and how it occurred. Please make the
description as detailed as possible, e.g. by drawing an illustration and/or
saving relevant screen captures.
1212..55..22 Data BackupData Backup
Data in mass storage may be deleted when servicing the Network Master.
Before asking the support, backup the data according to following procedures.
Backup to USB Memory StickBackup to USB Memory Stick
1. Insert the USB Memory Stick to the USB port of the Network Master.
2. Touch on Instrument Toolbar.
3. Touch Selection ModeSelection Mode so that multiple files can be selected.
4. Touch Internal in left pane.
5. Touch all files displayed in right pane.
6. Touch CopyCopy ( ) .
7. Touch Usb in left pane.
8. Touch PastePaste ( ) .
9. Touch Internal twice to display folders.
10. Touch a folder and copy it.
11. Touch Usb.
12. Touch PastePaste ( ). Copy all folders to the USB Memory Stick.
Backup via USB InterfaceBackup via USB Interface
1. Close all applications by touching on the Application Tool Bar.
2. Connect the USB cable between PC and USB type B connector of the Service
Interface.
3. If PC has detected the Network Master, copy files or folders to PC using PC
software (Explorer of Windows etc.).
1212..55..33 Obtaining Support or Service AssistanceObtaining Support or Service Assistance
In the event of this equipment malfunctions, contact an Anritsu Service and
Sales office. Contact information can be found on the last page of the printed
version of this manual, and is available in a separate file on the PDF version.
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