AudioCodes 420HD - Configuring Ringing on the Default Audio Device

Administrator's Manual 23. Configuring Supplementary Services
Version 2.2.8 153 400HD Series IP Phones
23.15 Configuring Ringing on the Default Audio Device
This section shows how to configure whether ringing is heard on the default audio device.
 To configure whether ringing is heard on the default audio device, using the
Configuration File:
• Use the table below as reference.
Table 23-15: Configuring Ringing on the Default Audio Device
Parameter Description
[voip/called_ringing_device]
Determines which device rings when a call comes in.
Configure either:
 SPEAKER (default)
 HEADSET
 BOTH
 NO_RING
In call centers in which agents typically work close to one
another wearing headsets, the administrator can
configure HEADSET to prevent incoming calls ringing
on speakers which creates a noisy environment.
The parameter is bundled with the two parameters
below ('hands_free_mode' and 'supervisor_listen_in') to
maximize flexibility for call center administrators, who
can - for example - disable ringing on the speaker yet
enable hands-free mode (talking and listening using the
speaker).
[voip/hands_free_mode/enabled]
When disabled [0]:
 hands-free mode becomes unavailable
 pressing the speaker key does not have any effect
 when answering a call, the headset is the default
audio
Configure:
 [1] = Enabled (default)
 [0] = Disabled
[voip/services/supervisor_listen_in/ena
bled]
If enabled, a call center supervisor can pick up an
agent's handset and listen in on the conversation that
the agent is conducting on headphones with the
customer, without the customer at the other end sensing
that the supervisor is listening in (because the
supervisor is in effect muted).
Configure:
 [1] = Enabled

[0]
= Disabled (default)