Administrator's Manual 53. Enabling Tracing
Version 2.2.8 269 400HD Series IP Phones
53 Enabling Tracing
This section shows how to set up the phone to store trace messages. You can then send the
saved logged trace to AudioCodes Customer Technical Support for effective troubleshooting
and diagnosis.
Note:
• During regular phone operation it's advisable to disable debug tracing for improved
performance.
• It's advisable to enable debug tracing only if bugs are encountered and AudioCodes
asks you to provide tracing logs.
To enable tracing:
1. In the Web interface, open the Tracing System Key Behavior page (Status &
Diagnostics tab > Diagnostics > Tracing).
Figure 53-1: Tracing System Key Behavior
2. Set the 'Max File Size' field to 1024 (see the table below).
3. Set the 'Trace Level' field to Debug to activate tracing to debug level, and then click
Submit (see the table below).
4. Click Clean log, and then power up the phone.
5. To save the log file to your computer, click Save log.
6. Send the saved logged trace to AudioCodes Customer Technical Support for
troubleshooting.
To Next Page
Loading...
