AudioCodes 420HD - Allowing an Incoming Call When the Phone Is Locked; Allowing Call Center Agents to Record Welcome Greetings

400HD Series IP Phones
Administrator's Manual 154 Document #: LTRT-11950
23.16 Allowing an Incoming Call when the Phone is Locked
This section shows how to allow or not allow an incoming call when the phone is locked.
 To allow an incoming call when the phone is locked, using the Configuration File:
• Use the table below as reference.
Table 23-16: Allowing an Incoming Call when the Phone is Locked
Parameter Description
[system/lock/2-5/allow_incoming_calls]
Allows incoming calls when the phone is locked
(default).
 If allowed, the user will need to enter an unlock
password to answer an incoming call.
 If not allowed, the incoming call will be automatically
rejected by the phone.
[system/lock/2-5/enabled]
Enables the phone's lock feature. Relevant for
supporting servers only.
23.17 Allowing Call Center Agents to Record Welcome
Greetings
This section shows how to let Call Center agents record welcome greetings.
 To let Call Center agents record welcome greetings, using the Configuration File:
• Use the table below as reference.
Table 23-17: Letting Call Center Agents Record Welcome Greetings
Parameter Description
[voip/services/greeting/beep/enabled]
Enables a beep to be heard by the agent when the
recorded welcome greeting finishes playing.
 [1] = Enabled (default)
 [0] = Disabled
[voip/services/greeting/enabled]
Lets agents in a call center record directly on their
phones personal voice greetings which play
automatically when callers call in, to welcome callers to
the service they’re seeking.
Configure:
 [1] = Enabled

[0]
= Disabled (default)