400HD Series IP Phones
Administrator's Manual 296 Document #: LTRT-11950
A.3.16 Displaying a Message in Agents' LCDs
Call center administrators can use a configuration file parameter to define a message that
will be displayed in agents' phone LCDs, for example: 'Reminder: Your calls might be
recorded'. Agents will then see this message, together with the date (in month/day format),
displayed in their LCDs when their phones are in idle state.
To display a message in Agents' phone LCDs:
Use the table below as reference.
Table 53-17: Displaying a Message in Agents' LCDs
Parameter Description
[system/display/message_on_screen]
Defines a message that will be displayed in
agents' phone LCDs together with the date (in
month/day format)
A.3.17 Configuring a Redundant (Backup) Genesys Server
An IP phone can be registered on two Genesys servers simultaneously, to provide
immediate backup. The feature enables quick transition to the redundant backup server;
redundant proxy usage is available all the time. The IP phone is registered on the redundant
server in the same way as it is registered on the primary server.
To register a phone on the redundant server:
1. Access the Signaling Protocol page (Configuration tab > Voice Over IP menu >
Signaling Protocols).
Figure A-16: Registering a Phone on the Redundant Genesys Server
2. Scroll down to the ‘Redundant Proxy Mode’ and 'Secondary Proxy Address'
parameters. Configure them using the table below as reference, and then click Submit.
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