AudioCodes 420HD - 49 Viewing Error Messages Displayed in Phone LCD

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Administrator's Manual 49. Viewing Error Messages Displayed in Phone LCD

Version 2.2.8 261 400HD Series IP Phones

49 Viewing Error Messages Displayed in

Phone LCD

The table below shows the error messages that may be viewed in the phone's LCD.

Table 49-1: Error Messages Displayed in Phone LCD

Message Description

LAN Link failure The LAN link is disconnected.

Registration failure Received error or no response from the SIP proxy

Note:

• With both errors, the 'ringer' LED remains red until the error is fixed.

• While the error message is displayed, the user can`t dial or initiate a call.

Main Page

Default Chapter3
- Table of Contents3
- Customer Support17
- Documentation Feedback17
- Document #: LTRT18
1 Introduction19
Configuration Tools21
2 IP Phone User Interface23
- Accessing the Administration Menu23
- Changing Display Language24
- Figure 2-1: Language24
- Table 2-1: Language Display Parameters24
3 Web Interface25
- Accessing Web Interface25
- Figure 3-1: Web Interface Login25
- Getting Started with the Web26
- Figure 3-2: Web Interface Areas26
- Configuring the Web Interface's Port27
- Configuring User Login Credentials27
- Figure 3-3: Web Interface - User Account27
- Table 3-1: Web Interface - Port Parameters27
- Table 3-2: User Name and Password Parameters27
4 Configuration File29
- Introduction29
- File Syntax29
- Linking Multiple Files29
- Downloading the Configuration File from the Phone30
- Creating Configuration Files Using Voiprovision Utility30
- Using the Encryption Tool32
  - Encrypting Configuration Files32
  - Encrypting Passwords in the Configuration File33
5 IP Phone Management Server35
- Table 5-1: IP Phone Management Server Parameters35
6 Configuring TR-069 Management37
- Figure 6-1: Web Interface - TR-06937
- Table 6-1: TR-069 Management Parameters37
Automatic Provisioning39
7 Introduction41
- Configuring Automatic Update of Firmware/Configuration File41
8 Updating the Configuration File Manually43
- Figure 8-1: Web Interface - Configuration File (430HD)43
- Figure 8-2: Web Interface - Load New Configuration File43
9 Setting up Network for Auto Provisioning45
10 Obtaining Firmware and Configuration Files47
- Provisioning Hunt Order47
- Dynamic URL Provisioning47
- Static URL Provisioning58
- Figure 10-5: Web Interface - Automatic Provisioning - Static URL58
- Table 10-3: Static URL Automatic Provisioning Parameters59
Quick Setup61
11 Quick Setup63
- Figure 11-1: Web Interface - Quick Setup63
Networking65
12 Introduction67
13 Configuring Date and Time Manually69
- Figure 13-1: Web Interface - Date and Time69
14 Configuring IP Network Settings77
- Configuring Static IP Address77
- Configuring Partial DHCP80
- Table 14-2: Partial DHCP Parameters80
15 Configuring LAN and PC Port Settings83
- Figure 15-1: Web Interface - Network Settings - Port Mode83
- Table 15-1: Port Settings83
16 Configuring VLAN Settings85
- Figure 16-1: Web Interface - Network Settings - VLAN Settings85
  - Table 16-1: VLAN Settings85
  - Configuring Manual or Automatic VLAN Assignment86
    - Configuring Manual VLAN Assignment to the IP Phone86
    - Configuring Automatic VLAN Assignment to the IP Phone86
Voip Settings87
17 Configuring SIP Settings89
- Configuring General SIP Settings89
- Figure 17-1: Web Interface - Signaling Protocols- SIP General89
- Table 17-1: SIP General Parameters90
- Configuring Proxy and Registration93
- Configuring a Line102
- Figure 17-4: Web Interface - Line Settings102
- Figure 17-5: Line Settings102
- Configuring Shared Call Appearance103
- Figure 17-6: Shared Call Appearance103
- Configuring SIP Timers104
- Table 17-6: SIP Timers Parameters104
- Configuring SIP Qos106
18 Configuring Dialing109
- Configuring General Dialing Parameters109
- Figure 18-1: Web Interface Dialing109
- Table 18-1: Dialing Parameters109
- Configuring Auto Redial111
- Figure 18-2: Automatic Redial on Busy111
- Table 18-2: Automatic Redial on Busy Parameters111
- Configuring Dial Tones112
- Figure 18-3: Dialing Page - Tones112
- Figure 18-4: Web Interface - Services Page - Tones112
- Table 18-3: Dial Tones Parameters112
- Configuring DTMF114
- Figure 18-5: Web Interface - DTMF Transport Mode114
- Table 18-4: DTMF Transport Mode114
- Configuring Digit Maps and Dial Plans115
- Figure 18-6: Web Interface - Digit Map and Dial Plan115
- Table 18-5: Digit Map and Dial Plan Parameters115
- Configuring Headset LED to Stay on117
- Table 18-6: Headset LED Parameter117
- Configuring Default Audio Device118
- Figure 18-7: Web Interface - Default Audio Device118
- Table 18-7: Audio Device Parameter118
19 Configuring Ring Tones119
- Configuring Distinctive Ring Tones119
- Figure 19-1: Web Interface - Distinctive Ringing119
- Table 19-1: Distinctive Ringing Parameters119
- Configuring CPT Regional Settings120
- Figure 19-2: Web Interface - Tones - Regional Settings120
- Table 19-2: Regional Parameters120
- Uploading Ring Tones122
- Figure 19-3: Web Interface - Upload Ringing Tone122
- Table 19-3: Ring Tone Parameters123
20 Configuring Media Settings125
- Configuring Media Streaming125
- Table 20-1: Media Streaming Parameters125
- Configuring RTP Port Range and Payload Type126
- Figure 20-1: Web Interface - Media Streaming126
- Table 20-2: RTP Port Range and Payload Type Parameters126
- Configuring RTP Qos127
- Figure 20-2: Web Interface - Quality of Service127
- Table 20-3: RTP Qos Parameter127
- Configuring Codecs128
- Figure 20-3: Web Interface - Media Streaming - Codecs128
- Table 20-4: Codec Parameters128
- Figure 20-4: Web Interface - Media Streaming - Codecs129
21 Configuring Voice Settings131
- Configuring Gain Control131
- Configuring Jitter Buffer131
- Figure 21-1: Web Interface - Voice - Jitter Buffer131
- Table 21-1: Jitter Buffer Parameters131
- Configuring Silence Compression132
- Figure 21-2: Web Interface - Voice - Silence Compression132
- Table 21-2: Silence Compression Parameters132
- Configuring Noise Reduction133
- Figure 21-3: Web Interface - Voice - Noise Reduction133
- Table 21-3: Noise Reduction Parameters133
- Configuring Echo Cancellation134
22 Configuring Extension Lines135
- Using the Phone LCD135
- Using the Web Interface and Configuration File136
- Figure 22-1: Web Interface - Line Settings136
- Table 22-1: Line Parameters136
23 Configuring Supplementary Services139
- Figure 23-1: Web Interface - Services139
- Selecting the Application Server139
- Table 23-1: General Supplementary Services Parameters139
- Configuring Call Waiting140
- Figure 23-2: Web Interface - Services - Call Waiting140
- Table 23-2: Call Waiting Parameters140
- Configuring Call Forwarding141
- Figure 23-3: Web Interface - Services - Call Forward141
- Table 23-3: Call Forward Parameters141
- Allowing the Initiator to Drop out of a Conference143
- Configuring a Conference143
- Figure 23-4: Web Interface - Services - Conference143
- Table 23-4: Conference Parameters143
- Table 23-5: Allowing a Conference Initiator to Drop out When On-Hooking143
- Configuring Automatic Dialing144
- Figure 23-5: Web Interface - Dialing - Automatic Dialing144
- Table 23-6: Automatic Dialing Parameters144
- Configuring Automatic Answer145
- Configuring Do Not Disturb (Dnd)146
24 Configuring Volume Levels157
- Configuring Gain Control157
- Figure 24-1: Web Interface - Voice - Gain Control157
- Configuring Tone Volume159
- Configuring Ringer Volume160
- Configuring Speaker Volume161
- Configuring Handset Volume164
- Configuring Headset Volume166
Advanced Phone Settings169
25 Configuring the Phone Directory171
- Configuring the Corporate Directory171
- Modifying the Local Phone Directory175
- Figure 25-3: Web Interface - Directory - Add Contact175
26 Configuring Keys177
- Configuring Function Keys177
- Configuring Programmable Keys180
  - 430HD and 440HD Phones180
- Configuring Speed Dials183
- Configuring Softkeys186
- Configuring Navigation Control Button Positions190
27 Configuring Multicast Paging193
- Configuring Using the Web Interface193
  - Figure 27-1: Web Interface - Enable Paging193
  - Barge-In194
- Configuring Using the Configuration File195
- Figure 27-2: Web Interface - Enable Barge-In195
28 Configuring Feature Key Synchronization197
Security199
29 Implementing X.509 Authentication201
- Factory-Set Certificates and Audiocodes Trusted Root CA201
- User-Generated Certificates202
- External Trusted Root Cas203
- Figure 29-1: Certificate203
30 Loading a Certificate205
- Loading the Trusted Root CA Certificate to the Phone205
  - Loading Trusted Root CA Certificate Using Configuration File205
  - Figure 30-1: Web Interface - Root CA Certificate205
- Loading the Client Certificate to the Phone206
- Generating a Certificate Signing Request208
- Figure 30-3: Web Interface - Certificate Signing Request208
- Using Previously Loaded Certificates209
31 Configuring SIP TLS211
- Configuring TLS211
  - Configuring SIP TLS Using the Web Interface211
  - Figure 31-1: Web Interface - Signaling Protocols - SIP General212
32 Configuring 802.1X213
- Configuring 802.1X Using the Phone's LCD213
  - Configuring EAP-MD5 Mode214
  - Configuring EAP-TLS Mode214
- Configuring 802.1X Using Web and Configuration File214
33 Configuring SRTP217
- Figure 33-1: Web Interface - SRTP217
34 Configuring HTTP/S219
35 Logging into a Remote HTTP/S Server Using the Phone LCD221
36 Securing the Web Interface Using HTTP/S223
- Figure 36-1: Securing Web Interface Management with HTTP/S223
  - Provisioning224
  - Figure 36-2: Web Interface - Automatic Provisioning224
37 MAC-Based Authenticaton225
Maintenance227
38 Changing Administrator Login Credentials229
- Figure 38-1: Web Interface - Users - Administrator Account229
39 Restarting Phones231
- Restarting from the Phone's LCD231
- Restarting the Phone Using the Web Interface232
- Figure 39-1: Web Interface -Restart System232
- Figure 39-2: Confirmation Box232
40 Restoring Phone Defaults233
- Restoring Factory Defaults from the Phone's LCD233
- Restoring Factory Defaults Using the Web Interface234
- Figure 40-1: Web Interface -Restore Defaults234
- Figure 40-2: Submit Confirmation Box234
Status and Monitoring235
41 Determining Network Status237
- Determining LAN Status237
- Determining Port Status237
- Determining 802.1X Status237
- Figure 41-1: Web Interface - LAN Information237
- Figure 41-2: Web Interface - Port Mode Status237
- Figure 41-3: Web Interface - 802.1X Status237
42 Determining Voip Status239
- Determining Phone Status239
- Determining Line Status239
- Figure 42-1: Web Interface - Voip Status - Phone Status239
- Figure 42-2: Web Interface - Line Status239
- Determining Memory Status240
- Figure 42-3: Web Interface - Memory Status240
- Viewing Current Call Information241
- Figure 42-4: Web Interface - Memory Status - Linux Meminfo Command - Displayed Information241
- Figure 42-5: Web Interface -Line 1 Call Information241
43 Viewing Call History243
- Figure 43-1: Web Interface - Call History243
44 Accessing System Information245
- Accessing Phone Firmware Version245
- Viewing Phone Firmware Release Information246
45 Monitoring Quality of Experience249
- Configuring Remote Voice Quality Monitoring249
Diagnostics and Troubleshooting251
46 Diagnosing Phone Hardware253
- Figure 46-1: Diagnostic Tests Displayed in Phone LCD253
47 Recovering Firmware257
48 Configuring System Logging (Syslog)259
- Analyzing and Debugging Traffic Using Regular Syslog259
- Figure 48-1: Web Interface -System Logging259
- Analyzing and Debugging Traffic Using 'Lightweight Syslog260
49 Viewing Error Messages Displayed in Phone LCD261
50 Debugging Using Packet Recording Parameters263
- Figure 50-1: Web Interface - Recording263
51 Creating a Crash Dump File265
- Figure 51-1: Web Interface - Crash Dump265
52 Configuring Port Mirroring267
- Figure 52-1: Web Interface -Port Mirroring267
53 Enabling Tracing269
- Figure 53-1: Tracing System Key Behavior269
- Table 53-1: Tracing Parameters270
Appendices271
A Configuring Phones in Server-Specific Deployments273
- Broadsoft's Broadworks273
- Asterisk, Coral and Metaswitch285
  - Configuring BLF285
- Genesys SIP Server for Contact Centers286
B Configuring Automatic Call Distribution (ACD)299
- Figure B-1: Web Interface - ACD300
- Table B-1: ACD Parameters301
  - Softkey Display and Command Menu Options303
C Recovering Audiocodes' IP Phone305
- Identifying that the Phone Is in Recovery Mode305
- Verifying that the Phone Is in Recovery Mode305
- Recovering the Phone306
- Figure C-4: Recovering the Phone - Configure the PC NIC to Which the Phone Is Connected307
- Verifying that the Phone Is Downloading the Image File309
D Deploying Audiocodes IP Phones - Use Case313
- Preparing Configuration (Cfg) Files for the Enterprise Customer313
- Preparing the DHCP Server to Automatically Provision IP Phones317
- Making Sure Phones Are Correctly Provisioned317
E Supported SIP Rfcs and Headers319
- SIP Compliance Tables321
  - SIP Methods321
  - SIP Headers322
F Parameters Requiring Reload / Reboot325
G Specifications327
HRTCP-XR Parameters331
I Example SIP - PUBLISH Message333

AudioCodes 420HD - 49 Viewing Error Messages Displayed in Phone LCD

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