AudioCodes 420HD - Enabling Agents to Sign in with Phone Numbers; Locking Agents Phones Alphabetical Keys

400HD Series IP Phones
Administrator's Manual 292 Document #: LTRT-11950
A.3.8 Enabling Agents to Sign in with Phone Numbers
This feature lets the call center administrator power up all phones without setting a valid SIP
account. When an agent then wants to use their phone, they register to the network with their
phone number.
 To enable the feature using configuration file:

Use the table below as reference.
Table A-9: Enabling Agents to Sign in with Phone Numbers
Parameter Description
[system/login_sk_before_signed_in]
Determines whether or not to enable agents
sign in with phone numbers.
 [0] Disable (default)
 [1] Enable
A.3.9 Locking Agents Phones Alphabetical Keys
This feature lets call center network administrators lock agents' phones' alphabetical
(non-numerical) keys so that only numerical keys are available to them. This feature provides
call centers the option to limit agents to work-specific tasks. The feature reduces private
activity on the part of agents. Agents cannot, for example, add contacts to a personal
directory.
When this feature is enabled, agents can only use numbers. Only two menus are available in
agents phones LCDs:

Status

Administration
 To lock alphabetical keys using configuration file:

Use the table below as reference.
Table A-10: Locking Agents Phones Alphabetical Keys
Parameter Description
[voip/block_non_numeric_key]
Determines whether or not to lock agent's
phones alphabetical keys and only allow them
to use numerical keys.
 [0] Disable (default)
 [1] Enable